Queenstown Harbor Golf Resort

Queenstown Harbor Golf Resort | A VIVÂMEE Hospitality Property

Our Culture: The VIVÂMEE Virtues

At VIVÂMEE Hospitality, our culture is rooted in three core virtues:

• JOY – We bring energy, positivity, and teamwork to everything we do
• HUMILITY – We respect others and lead with a mindset of service and growth
• MINISTRY – We view hospitality as a meaningful act of care that enriches lives

These values guide how we hire, lead, and recognize our team members. Success in this role requires a genuine commitment to living out these principles daily.

Position Overview

Queenstown Harbor Golf Resort is seeking a highly organized and service-driven Pro Shop Manager to oversee the daily retail and operational functions of the golf shop while helping deliver exceptional experiences for members, guests, and tournament participants.

Reporting to the Director of Golf and working closely with the Head Golf Professional, this role is responsible for Pro Shop operations, team supervision, merchandising, inventory management, customer service, and the successful execution of tournaments and member events. The ideal candidate is a strong leader who thrives in a fast-paced golf and hospitality environment.

Key Responsibilities

Golf Operations & Leadership

• Coordinate employee scheduling and support daily golf operations.
• Train, coach, and supervise Pro Shop team members.
• Establish and maintain high standards for customer service, professionalism, and operational performance.
• Collaborate with the Director of Golf and Head Golf Professional to ensure seamless daily operations.

Tournaments & Events

• Assist with planning and execution of tournaments, outings, leagues, clinics, and member events.
• Coordinate with tournament organizers and internal departments to ensure successful event execution.
• Support event-day operations, participant experience, and post-event follow-up.

Guest Experience & Programming

• Support member engagement through outstanding service and professionally managed golf experiences.
• Assist with Toptracer programming and other activities designed to increase participation and guest satisfaction.
• Maintain awareness of daily schedules, course activity, and event requirements to support operational readiness.

Pro Shop Management

• Maintain an organized, welcoming, and professionally merchandised retail environment.
• Oversee inventory control, merchandising, product availability, and retail presentation.
• Ensure accurate point-of-sale transactions, cash handling, inventory records, and operational reporting.
• Assist guests with check-in, tee times, merchandise purchases, and general inquiries.
• Help identify opportunities to improve retail sales, guest satisfaction, and operational efficiency.

Qualifications

• Experience in retail management, golf operations, customer service, and team supervision preferred.
• Knowledge of golf merchandising, inventory management, and retail operations.
• Experience with point-of-sale systems, inventory software, scheduling platforms, and golf technology.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work weekends, holidays, and special events.

What Success Looks Like

• Exceptional guest and member service.
• Strong Pro Shop presentation, merchandising, and inventory accuracy.
• Effective team leadership, training, and accountability.
• Successful execution of tournaments, events, and golf programming.
• Operational consistency and financial performance.
• Strong collaboration with the Director of Golf and Head Golf Professional.
• Consistent demonstration of VIVÂMEE's virtues of Joy, Humility, and Ministry.

What We Offer

• Competitive salary: $70,000 annually + commission 
• Growth opportunities within VIVÂMEE Hospitality
• Collaborative and values-driven culture
• Opportunity to work in a unique, high-end event environment

Apply Today

If you have a passion for golf, enjoy building meaningful relationships with players and guests, and thrive in a hospitality-driven environment, we encourage you to apply and become part of the team at Queenstown Harbor Golf Resort.

Disclaimer

“This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).”

Queenstown Harbor Golf Resort is an Equal Opportunity Employer.  In Compliance with the American with Disabilities Act, Queenstown Harbor Golf Resort may provide reasonable accommodation to qualified individuals and encourage both prospective and current employees to discuss potential accommodation with the employer.